Return policy

Right of Withdrawal

As a private individual you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party designated by you took possession of the goods.

To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g., a letter sent by post or an email) about your decision to withdraw from this contract. You may use the attached sample withdrawal form, but this is not mandatory.

Consequences of Withdrawal

If you change your mind, the ordered goods can be returned. Please note that returns will only be accepted if the goods are unused and returned in their original packaging. The shipping costs for the return are borne by you as the buyer. Unpaid packages will not be accepted.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to the following items:

• Software, as it cannot be refunded.

• Certificates (e.g., calibration and verification), as these are services and cannot be refunded.

Returning Goods

Please send the goods to the following address: GerTechOne UG, Mühlgasse 22, 78549 Spaichingen, Germany

Contact

For further questions regarding the right of withdrawal or returns, you can reach us at: shop@gertechone.com